Privacy Policy

Updated 10/13/2026

IEP Urgent Care (“IEP Urgent Care,” “we,” “us,” or “our”) is committed to respecting your privacy and protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://iepurgentcare.com (the “Website”).

This Privacy Policy applies to information collected through our website. Additional privacy practices may apply when you receive medical care, communicate with our healthcare providers, or use third-party services, including Epic appointment scheduling.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website.

A. Information You Voluntarily Provide

You may choose to provide information when you contact us, submit an inquiry, or otherwise communicate with us through the Website. Depending on the features available, this information may include:

Name.
Email address.
Telephone number.
Information included in your message or inquiry.
Other information you voluntarily provide.

Please avoid submitting sensitive medical information through general website contact forms or ordinary email unless the communication method has been specifically designated as appropriate for that information.

B. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on our website configuration and the technologies in use. This information may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages visited and time spent on the website.
Date and time of access.
Referring website or webpage.
Website performance, usage, and diagnostic information.

We may use this information to maintain the Website, troubleshoot technical issues, understand website usage, and improve functionality and security.

C. Appointment Scheduling Through Epic

Our website may provide a link to Epic or an Epic-powered patient portal or scheduling platform to facilitate appointment scheduling.

When you select this link, you may be directed to a separate website or platform operated, hosted, or supported by Epic Systems Corporation or another service provider on our behalf.

Information you provide through the scheduling platform may include identifying information, contact details, appointment preferences, and other information requested as part of the scheduling process.

Information submitted through Epic may be collected and processed according to the applicable privacy notices, policies, and arrangements governing that platform. Information relating to your care may also be subject to applicable healthcare privacy laws and IEP Urgent Care's Notice of Privacy Practices.

Please review the applicable privacy information presented through the scheduling platform before submitting information.

2. How We Use Information

We may use information collected through our website for purposes such as:
Operating, maintaining, and improving the Website.
Responding to questions, comments, and requests.
Providing information about our locations, services, hours, and operations.
Supporting appointment scheduling through linked platforms.
Monitoring Website performance and diagnosing technical problems.
Protecting the Website against fraud, misuse, unauthorized access, and security threats.
Complying with applicable legal obligations.
Carrying out other purposes disclosed to you when information is collected or otherwise permitted by law.

We will handle personal information in accordance with applicable legal requirements and the privacy commitments applicable to the information involved.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, analyze performance, and improve the user experience.

Cookies are small files stored on your device by a website. Depending on the technologies implemented, they may help us understand how visitors interact with the Website.

You may be able to manage cookies through your browser settings or through any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

If analytics, advertising, or other tracking technologies are used, their collection and use of information must be consistent with applicable law and our privacy obligations. We do not intend this section to authorize the disclosure of protected health information to analytics, advertising, or other third parties where such disclosure is not legally permitted.

4. How We Share Information

We do not sell your personal information in exchange for monetary compensation. We may disclose information in the following circumstances, as permitted by applicable law:

A. Service Providers

We may share information with service providers that assist us with website hosting, technical support, security, communications, scheduling, and other business operations.

These providers may access or process information as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.

B. Epic and Appointment Scheduling

When you use an Epic-linked scheduling service, information may be processed or shared as necessary to support appointment scheduling, patient portal functionality, and related healthcare operations.

The specific information shared and the parties involved depend on the platform configuration and applicable service arrangements. Any handling of protected health information must comply with applicable legal requirements.

C. Legal and Regulatory Requirements

We may disclose information when required or permitted by law, regulation, court order, or lawful governmental request, or when necessary to protect our rights, property, safety, or the safety of others.

D. Business Transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, restructuring, financing, or sale of business assets, subject to applicable confidentiality, privacy, and legal requirements.

E. With Your Direction or Consent

We may disclose information when you direct us to do so, provide appropriate consent or authorization, or when disclosure is otherwise permitted by applicable law.

5. Healthcare Information and HIPAA

IEP Urgent Care recognizes the importance of protecting patient information. To the extent IEP Urgent Care is subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), protected health information will be handled in accordance with applicable HIPAA requirements and other applicable privacy and security laws.

This Website Privacy Policy primarily addresses information collected through the public website. Medical records and other protected health information may be subject to a separate Notice of Privacy Practices, which describes how protected health information may be used and disclosed and explains patients' rights.

If you are a patient, please review our Notice of Privacy Practices at https://www.iepurgentcare.com/privacy-policy

This Privacy Policy does not replace or amend that notice, and it does not authorize any use or disclosure of protected health information that would otherwise be prohibited by law.

6. Third-Party Websites and Services

Our website may contain links to websites and services operated by third parties, including Epic appointment scheduling or patient portal services.

When you leave our website, the third party's privacy policy, terms, and practices may apply. We do not control all third-party websites or services and cannot guarantee their privacy or security practices.

The inclusion of a link does not necessarily constitute an endorsement of the third party.

We encourage you to review the applicable privacy policies before providing personal information through third-party services.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information collected through our website against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.

Please use caution when transmitting information over the internet and avoid submitting sensitive information through communication channels that have not been designated for that purpose.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the Website, responding to requests, maintaining security, resolving disputes, and satisfying applicable legal obligations.

Retention periods may vary depending on the nature of the information, the purpose for which it was collected, and any applicable recordkeeping requirements.

Medical records and protected health information may be subject to separate retention requirements and policies.

9. Your Privacy Rights and Choices

Depending on the nature of the information and applicable law, you may have rights or choices concerning your personal information, including the ability to:

Request information about certain personal information we maintain.
Request correction of inaccurate information, where applicable.
Opt out of nonessential communications, where an opt-out option is available.
Manage cookies through available browser settings or website preference tools.
Exercise applicable rights relating to protected health information under HIPAA and other relevant laws.

Requests relating to medical records or protected health information may need to be submitted through the procedures described in our Notice of Privacy Practices.

To submit a privacy-related inquiry, please use the contact information provided in Section 13.

We will review and respond to requests in accordance with applicable law. Certain requests may be subject to verification requirements, exceptions, or legal limitations.

10. Children's Privacy

Our website is intended to provide information about urgent care services to patients, parents, guardians, and other visitors.

We do not knowingly collect personal information directly from children through the Website for purposes that require parental consent without obtaining any consent required by applicable law.

Parents and legal guardians should supervise children's use of online services and should contact us if they believe a child has submitted personal information through our website inappropriately.

This section does not limit our ability to collect, use, or maintain information relating to a minor's healthcare when permitted or required by applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, information practices, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Changes will become effective when posted unless otherwise stated or required by law.

We encourage you to review this Privacy Policy periodically.

12. Michigan Residents

IEP Urgent Care operates in Michigan. We handle information collected through our website in accordance with applicable federal and Michigan laws.

Your rights concerning personal information may depend on the type of information involved and the laws applicable to its collection and use. Healthcare information may be subject to additional protections under applicable federal and state law.

Nothing in this Privacy Policy is intended to limit any privacy rights or remedies that cannot lawfully be limited or waved.

13. Contact Us

If you have questions about this Privacy Policy or our Website information practices, please contact us:

IEP Urgent Care.
Legal Business Name: IEP URGENT CARE, PLLC.
Mailing Address: 33333 W 12 Mile Rd, Farmington Hills, MI 48334.
Email: info@iepurgentcare.com.
Phone: 248-536-2127.

For requests concerning medical records or protected health information, please follow the procedures described in our Notice of Privacy Practices.

Thank you for visiting iepurgentcare.com.