Virtual Urgent Care is an online visit with an IEP Urgent Care provider for common, non-emergency medical concerns that do not require an in-person exam.

Virtual visits may be appropriate for the following conditions:

• Acne

• Allergies

• Asthma (mild symptoms)

• Athlete’s foot

• Back and joint pain

• Minor burns

• Colds, cough, and flu

• Congestion

• Constipation

• Cuts, scrapes, and bruises

• Diarrhea

• Ear pain

• Eye issues, including pink eye

• Fever

• Headache

• Hives

• Insect bites

• Nausea (mild) and vomiting

• Rashes

• Shingles

• Sinus symptoms

• Sore throat

• Sprains

• Stomach flu

• Urinary tract infections in adult women (Urine sample required via Henry Ford laboratory or IEP Urgent Care Jackson location)

• Vomiting

• Yeast infections

• STD exposure treatment (no symptoms)

• Medication refills (when appropriate)

Yes. You can schedule an appointment by clicking this link. Virtual Urgent Care visits are available 10am-6pm on weekdays and 10am-5pm on weekends.

Yes. If medically appropriate, prescriptions can be sent electronically to your pharmacy. Some conditions may require in-person evaluation or testing before medication can be prescribed.

Yes. All visits are conducted through a secure, HIPAA-compliant platform to protect your privacy and personal health information.

Virtual Urgent Care is not appropriate for chest pain, severe shortness of breath, stroke symptoms, significant injuries, or other medical emergencies. If you are experiencing a life-threatening condition, call 911 or go to the nearest emergency department.

We participate with many insurance plans. Telemedicine coverage and out-of-pocket costs vary by plan, and patients are responsible for confirming their telemedicine benefits with their insurance plan prior to their visit.

Participating plans may include:

• Aetna

• Aetna Better Health

• Blue Cross Blue Shield of Michigan

• HAP

• Humana

• McLaren

• Meridian

• Michigan eMedicaid

• Michigan Medicare

• Molina

• Paramount

• Partners Direct Health

• PNOA

• Priority Health

• UnitedHealthcare (UHC)

Participation and coverage vary by individual plan and product. This list is not all-inclusive and is subject to change.

Please call the number on the back of your card to verify your coverage. If your insurance covers your care, but does not cover a telehealth visit, a self-pay option for telehealth is available for $75.00. You can also schedule an in-person appointment by clicking this link https://www.iepurgentcare.com/jackson or calling the clinic at 517-539-3018.