High-Quality Care from IEP Urgent Care, Wherever You Are.
IEP Urgent Care’s Virtual Urgent Care telemedicine service connects you with experienced providers for many common, non-emergency medical concerns. Get care from the comfort of home using your phone, tablet, or computer.
Anyone can book an IEP virtual care visit from anywhere.
All virtual care visits are presently being scheduled through our East and West offices only.
You can schedule a virtual care visit through either location. If a time you want is not available at one location, please check the other for availability.
Appointments are available weekdays 10am-6pm, weekends from 10am-5pm.
Appointments are limited on holidays.
Conditions We Treat Virtually
Virtual Urgent Care is appropriate for many everyday illnesses and minor injuries, including:
Cold & Respiratory Symptoms
Colds, cough, flu-like symptoms, sore throat, congestion, sinus symptoms, fever, headache, asthma (mild symptoms)
Skin & Allergy Concerns
Rash, hives, acne, shingles, athlete’s foot, insect bites, minor burns, scrapes and bruises
Ear, Eye & Throat Issues
Ear pain, pink eye, minor eye concerns
Digestive & Stomach Issues
Mild nausea, vomiting, stomach flu, diarrhea, constipation
Muscle & Joint Concerns
Back pain, joint pain, sprains
Infections & Women’s Health
Urinary tract infections in adult women*, yeast infections, STD exposure treatment (no symptoms)
*A urine sample is required and can be given at any Henry Ford lab or IEP Urgent Care in Jackson.
For a complete list of conditions we treat, visit our FAQ below
When Virtual Urgent Care May Not Be the Right Choice
Virtual Urgent Care is intended for non-emergency medical concerns only and is not appropriate for medical emergencies or conditions that require hands-on evaluation, imaging, or immediate intervention.
Examples include:
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Chest pain or pressure
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Severe shortness of breath
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Stroke-like symptoms (sudden weakness, slurred speech, facial drooping)
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Serious injuries, deep wounds, or uncontrolled bleeding
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Severe abdominal pain
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Loss of consciousness or confusion
Your safety is always our top priority. If you believe you may be experiencing a life-threatening condition call 911 or go to the nearest emergency department immediately.
When in doubt, it’s always better to seek emergency care.