Independent Emergency Physicians (IEP) was formed more than two decades ago on the belief that happy, satisfied providers make for happy, satisfied patients. We’re the largest local physician-owned-and-operated providers of acute care medicine in metro Detroit.
Our core purpose is to take care of the patient by taking care of the provider,” says David Hall, M.D., presidentand CEO of IEP. “We’re business owners, but we are, first and foremost, doctors. We all work clinically, taking care of patients, in addition to leading a company that began as emergency medicine and has grown into hospital medicine, observation medicine, and, most recently, our expansion into urgent care medicine services.”
How does IEP improve health and health care? By partnering with hospitals to deliver acute care services anda seamless, coordinated patient journey. “Many providers refer to patient care transitions as the ‘provider handoff,’ but we refer to it as the ‘IEP handshake,’ ” Dr. Hall adds. “This handshake represents the teamwork and coordination among our emergency medicine, observation medicine, and hospital medicine provider teams, all taking place at the patient’s bedside, so they see a coordinated team taking care of them at every step.”
With IEP’s five new urgent care clinics in Novi, Southfield, Bloomfield Hills, Brighton, and Jackson, its seamless, coordinated patient journey can begin directly in the community, between urgent care and emergency medicine provider teams. IEP’s success is a direct result of its culture of ownership.
Named one of Modern Healthcare’s Top Five Best Places to Work in 2019, IEP providers touch more than 325,000 patient lives annually at Ascension, Henry Ford, and Trinity Health hospitals, and have an amazing 97 percent physician retention.
“We live by our values and think big with our vision,” Dr. Hall says. “We want every hospital to benefit from our service and operational model of high-quality, compassionate patient care, excellent physician wellness, expert clinical performance, and outstanding operational leadership and management.” It’s a big goal, but one IEP is well on its way to achieving as the business continues to grow while remaining true to its local, cultural, and
physician- owned roots.